Unit 1 Reception

1.1 Learning Objectives

1.2 Snapshot

1.3 Makeing Reservations

1.4 Making Introductions

1.5 Starting and Encouraging Small Talks

1.6 Inviting

1.7 Entertaining visitiors

1.8 Application analysis

拓展资料

Unit 2 Telephone calls

2.1Learning objectives

2.2 Snapshot

2.3 Preparation for a call

2.4 The beginning of a call

2.5 The middle of a call

2.6 The end of a call

2.7 Leaving and taking messages

2.8 Application analysis

拓展资料

Unit 3 Meetings

3.1 Learning Objectives

3.2 Snapshot

3.3 Preparing for a meeting

3.4 Opening a meeting

3.5 During a meeting

3.6 Ending a meeting

3.7 Application analysis

拓展资料

Unit 4 Oral Presentation

4.1 Learning Objectives

4.2 Snapshot

4.3 Preparation

4.4 Introduction of presentation

4.5 Body of presentation

4.6 End of presentation

4.7 Using visual aids

4.8 Application analysis

拓展资料

Unit 5 Negotiations

5.1 Learning Objectives

5.2 Snapshot

5.3 Preparing for negotiations

5.4 Opening a negotiation

5.5 Managing conflict

5.6 Bargaining and Making Concessions

5.7 Closing a negotiation

5.8 Application analysis

拓展资料

Unit 6 Complaints

6.1 Learning Objectives

6.2 Snapshot

6.3 Preparing for making a complaint

6.4 Making a complaint

6.5 Receiving a complaint

6.6 Resolving a complaint

6.7 Application analysis

拓展资料

Unit 7 Employment Communication

7.1 Learning Objectives

7.2 Snapshot

7.3 Analyzing yourself

7.4 Analyzing job advertisements

7.5 Interviews

7.6 Application analysis

拓展资料

Unit 8 Nonverbal Communication

8.1 Learning Objectives

8.2 Snapshot

8.3 Facial expressions

8.4 Gestures

8.5 Postures

8.6 Space

8.7 Voice quality

8.8 Application analysis

拓展资料